· Have You Ever Had A Waterproofing System Failure?
Any waterproofing contractor that has been in the industry for a decent amount of time has had some sort of waterproofing failure, guaranteed. What you are looking for when asking this question is honesty. The waterproofing contractor should say ‘Yes, I have’ and then further detailing why it failed and what they did to accommodate the client. First class client service doesn’t come from being the best and never making mistakes. It comes from HOW you manage your clients regardless of the circumstances.
· Do You Have Workers Compensation And Public Liability?
This is one of the most important questions to ask. If the waterproofing contractor does not have proper insurance and liability for their employees, you may be held responsible for injuries that occur at your premises. Do not be afraid to request a valid workers compensation certificate and proof of public liability.
· Will This Solution Rectify The Cause Of The Problem?
There are many symptoms to roof leaks, poorly waterproofed areas, lack of damp proofing course etc. You want to ensure that the solution that the waterproofing specialist is quoting you on is going to solve the CAUSE of your problem and not just remedy the symptoms of the problem.
· What Kind Of Waterproofing Materials Will You Use?
Even if you have no clue about waterproofing products, ask this question anyway. The waterproofing professional should be knowledgeable in the different waterproofing products and systems available.
· What Kind Of Guarantee Will You Offer?
This is definitely a no brainer. If you are going to pay to have waterproofing done on your home or office, you should be offered a guarantee by the waterproofing contractor. Don’t be afraid to question the fine print in the guarantee terms and conditions as well. If you are paying for what looks like great quality products and services, there should be no question as to whether or not you will receive a no-nonsense guarantee certificate.
Your home or office is a treasured asset. Therefore, it’s important to be thorough in your research when choosing a professional waterproofing contractor. Make sure you choose a waterproofing company that has your best interest in mind.